The Effectiveness of Enterprise Resource Planning In Strategic Performance Measurement A Case Study on a Selected Sample

BELHADJ, Rafik (2025) The Effectiveness of Enterprise Resource Planning In Strategic Performance Measurement A Case Study on a Selected Sample. Doctoral thesis, universté mohamed khider biskra.

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Abstract

This study examines the effectiveness of Enterprise Resource Planning (ERP) systems in measuring strategic performance using the balanced scorecard model. The shift from an industrial economy to a knowledge-based economy emphasizes the need for robust tools to measure intangible assets and strategic performance. However, most ERP systems focus on transactional processes, providing raw data rather than insightful strategic indicators. Using case studies of two organizations, the research found that while ERP systems excel at managing operational data, they are ineffective in delivering strategic insights. The study's main hypothesis—ERP systems are ineffective in measuring strategic performance—was confirmed, as the systems lack tools to develop key performance indicators (KPIs) and fail to fully utilize their vast data potential. Sub-hypotheses revealed ERP inefficiencies in tracking non-financial metrics. Key recommendations include enhancing ERP integration for performance measurement, training management to better exploit ERP data, and incorporating AI tools for automated performance analysis. The study also suggests future research to refine development and growth indicators and cost metrics for more comprehensive performance management.

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